Claims Specialist Resume Sample

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  • Mr Zachary Torres
  • 794, Albert Road,
  • Indianapolis, Indiana, 94301,
  • United States
  • (555)-555-0121
  • Unibuntu
  • Indianapolis, Indiana
  • February 2015 - February 2019
  • Claims Manager
    • Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
    • Entered claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
    • Paid and processed claims within designated authority level.
    • Reported overpayments, underpayments, and other irregularities.
    • Conducted detailed bill reviews to implement sound litigation management and expense control.


  • Bringing others together and trying to reconcile differences.
  • Communicating effectively in writing as appropriate for the needs of the audience.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Persuading others to change their minds or behavior.
  • Being aware of others' reactions and understanding why they react as they do.


  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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