Airline Ticket Agent Resume Sample

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CONTACT INFORMATION
  • Mr Jackson Powell
  • 982, Main Road,
  • Atlanta, Georgia, 10583,
  • United States
  • (555)-555-0102
  • example+jackson.powell@1001sampleresumes.com
WORKING EXPERIENCE
  • Aldicent
  • Atlanta, Georgia
  • March 2016 - September 2019
  • Airline Ticket Agent
    • Made and confirmed reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
    • Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.
    • Determined whether space is available on travel dates requested by customers, assigning requested spaces when available.
    • Checked baggage and cargo and directed passengers to designated locations for loading.
    • Traced lost, delayed, or misdirected baggage for customers.
  • Dasporis
  • Atlanta, Georgia
  • September 2013 - March 2016
  • Airline Ticket Agent
    • Prepared customer invoices and accepted payment.
    • Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.
    • Maintained computerized inventories of available passenger space and provide information on space reserved or available.
    • Checked baggage and cargo and directed passengers to designated locations for loading.
    • Traced lost, delayed, or misdirected baggage for customers.
  • Bullca
  • Atlanta, Georgia
  • March 2012 - September 2013
  • Airline Ticket Agent
    • Prepared customer invoices and accepted payment.
    • Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.
    • Maintained computerized inventories of available passenger space and provide information on space reserved or available.
    • Checked baggage and cargo and directed passengers to designated locations for loading.
    • Provided clients with assistance in preparing required travel documents and forms.
EDUCATIONAL QUALIFICATION
  • High School Diploma
  • Ticketing
  • Northwestern High School
  • Atlanta, Georgia
  • November 2009 - November 2011
KEY SKILLS
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Actively looking for ways to help people.
  • Talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work related documents.
  • Persuading others to change their minds or behavior.
QUALIFICATIONS
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • The ability to identify and understand the speech of another person.
  • The ability to communicate information and ideas in speaking so others will understand.


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