Telephone Operator Resume Sample

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CONTACT INFORMATION
  • Mr Owen Bennett
  • 536, Highfield Road,
  • Colorado Springs, Colorado, 94062,
  • United States
  • (555)-555-0102
  • example+o.bennett@1001sampleresumes.com
WORKING EXPERIENCE
  • Ken & Saki
  • Colorado Springs, Colorado
  • January 2016 - July 2019
  • Telephone Operator
    • Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
    • Offered special assistance to persons such as those who are unable to dial or who are in emergency situations.
    • Operated telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
    • Calculated and quoted charges for services such as long-distance connections.
    • Monitored automated systems for placing collect calls and intervene for a callers needing assistance.
  • Stewart & Sons
  • Colorado Springs, Colorado
  • January 2013 - January 2016
  • Telephone Operator
    • Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
    • Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
    • Provided assistance for customers with special billing requests.
    • Performed clerical duties such as typing, proofreading, and sorting mail.
    • Interrupted busy lines if an emergency warrants.
  • Hondabo Enterprises
  • Colorado Springs, Colorado
  • January 2011 - January 2013
  • Telephone Operator
    • Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
    • Observed signal lights on switchboards, and dialed or pressed buttons to make connections.
    • Provided assistance for customers with special billing requests.
    • Interrupted busy lines if an emergency warrants.
    • Updated directory information.
EDUCATIONAL QUALIFICATION
  • High School Diploma
  • Communication
  • Yeshiva High School
  • Colorado Springs, Colorado
  • August 2008 - August 2010
KEY SKILLS
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Actively looking for ways to help people.
  • Talking to others to convey information effectively.
  • Being aware of others' reactions and understanding why they react as they do.
  • Understanding the implications of new information for both current and future problem-solving and decision-making.
QUALIFICATIONS
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • The ability to identify and understand the speech of another person.


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